Posted by: Mike Clough | January 12th, 2010

Using Social Networks for Marketing

pigeon150In a recent article “Why Many Small Businesses Are Still Struggling,” I pointed out the many changes taking place in marketing. Due to the fact that I sometimes hear from entrepreneurs that Web 2.0 marketing does not work for business, I want to follow up with one of the major reasons it works so well for one and not for another.

Having all the latest Web 2.0 marketing tools does not ensure your marketing success if you use them incorrectly. Unfortunately, all too often entrepreneurs join social networks and associated groups and then immediately attempt to market to everyone the very same way they ran advertising in the past. Not only does this not work, it actually harms your credibility and thwarts your success.

I was searching for the best way to explain this scenario and then… one of my LinkedIn connections, Larry  Beacham of  StoneColdMillionaire.com, used an analogy that described it perfectly. See what you think. Here is his explanation.

Imagine, for one moment, someone wanting to go to the park and feed bread to the pigeons. This individual loads up his bread and heads to the park excited to spread the nourishment around to the hungry birds.

Upon stepping onto the grounds of the park, this individual starts to run full speed through the park yelling, “Bread! Bread! Bread!,” and waving his bread in the air. As you can imagine, the birds scatter.

Every day he attempts this approach knowing that the birds will be there, but he never seems to get any birds to take advantage of his offer. He knows that the birds are hungry for it, but he doesn’t understand why they won’t respond to his offer.

One day he decides to have a seat on one of the benches and he begins to quietly break off pieces of bread and toss them to the ground. The first couple of times he does this, no birds respond at all. But he decides to come back each day and do the same thing, and he notices that a few birds cautiously fly down to scoop up the bread and then quickly fly away.

Day after day he sits quietly on that same bench breaking off pieces of bread, and each day he notices that more and more birds are beginning to eat the bread.

After a few months of this same ritual, those same birds that scattered when he first entered the park are now literally sitting on his knee and shoulder eating the bread right out of the palm of his hand.

What’s the point? In his original attempt, this guy was the pushy salesman trying to penetrate his market with the wrong approach, and it was a total turnoff to his potential “clients.” So, instead of trying to sell them on what he had to offer with an “exciting presentation,” he simply sat down and gave his value away consistently. He was calm, non-threatening, unassuming and very generous.

Over time, his credibility was established because of his consistency and the birds began to see that he wasn’t there to hurt them. Those birds that wanted what he had would take advantage of it and they did it when THEY WERE READY, not when he was ready.

If you would like to contact Larry Beacham you can do so by emailing him at larrybeacham@yahoo.com or through his LinkedIn page.

So, stop trying to sell your stuff. Stop trying to convince people you have the greatest thing in the world. Nobody is listening. Show yourself as someone of value FIRST and give yourself time to establish your credibility. Once you do this from the heart, you won’t have to worry about getting business – the business will literally come to you. This is called “attraction marketing” and what social media is all about.

If you would like to contact me, you can do so by emailing me at mike.clough@bestbizpractices.org or visiting my LinkedIn page.

If you enjoyed this article, you should also enjoy:
Why Many Small Businesses Are Still Struggling
Web 2.0 Online Marketing Series – Overview

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Responses

I fully understand and agree that KFS for web 2.0 online marketing/social media marketing in particular (I feel it should have been the same in traditional marketing and sales as well) is not being too pushy selling but interactive & open conversation for engagement.

Larry Beacham’s analogy is very easy to understand which depicts the essence of social media marketing.

Great article, in my opinion the analogy nailed it… I also try to keep in mind the tortoise and the hair – persistence is key!

I agree and think you can shorten it to web 2.0 is about providing value, not selling.

Yes but… considering the enormous amount of time involved, at some point a small business owner must be able to convert the value to revenue or what’s the point?

So it is important to understand that if you are talking with your community about things THEY want to talk about and you are building credibility with them, when they are ready to buy, you will be the one they go to.

This is generally true for all sales…its just made worse by the facility of social networking. The best sales people give more value than they get; its also a pretty good “law of the universe”.

Nice post.

This article of yours advices one not to be a pushy salesman but drive value to the consumer. Providing better customer service would mean customer satisfaction and that would in turn enhance the business prospects.

Hi Mike,
Thank you for sharing this article. I specially loved one of the last paragraphs of your article: “So, stop trying to sell your stuff. Stop trying to convince people you have the greatest thing in the world. Nobody is listening. Show yourself as someone of value FIRST and give yourself time to establish your credibility. Once you do this from the heart, you won’t have to worry about getting business – the business will literally come to you.” Very true.

I wish every marketer in the world would not only read this, but take it to his/her heart. In fact, this message should not go through only to marketers; this is a useful lesson for all business people out there. It is not just selling, it is providing value and, most of all, valuing your customers; showing them that you care and respect them. Same applies on social media sites; if a company comes in with the belief that hard, aggressive selling without interaction and respect will fly, it won’t.

Great post Mike – thanks!
I really liked the feeding the birds analogy as its way better than the one I have read before (and used myself) of a person attending a cocktail party and doing much the same thing instead of listening for a while before joining in appropriately.

Some people may find it helpful to read up on a specific process instead of taking in a more generalized approach – despite the fact that a specific Social Media Marketing (SMM) process is aimed at a specific industry, the actual techniques may spark ideas about how you can use them in your own SMM. If you are interested, here’s the process I use to run our SMM campaigns: http://bit.ly/SMMProcess

Beautiful analogy. Spot on!

Great post. Describes the initial phase of social media thoroughly. However, folks reading this should also consider how they can use social media to “listen to the pidgeons” before they offer bread.

I teach people how to listen first, so they can discover if bread is even the right offer to make.

Some pidgeons eat corn meal, popcorn and heck even french fries. Imagine knowing what each pidgeons prefers on an individual basis before making the offer.

Get that part right and you are on to something. ;)

A very important point. Thanks!

Wow! That was an awesome analogy! I at times forget it takes a patient person to reach their goals, and it never happens over night! Thank you for the reminder with your story.

Underlying your analogy is the difference between broadcast (one-way) media and social (two-way) media.

Effectively marketing through magazines, television and radio *requires* shouting. Look at Billy May, the hirsute huckster in the TV ads for the Magic Jack, Mighty Putty, and countless other products. With his trademarked (and annoying) raspy, rapid patter, delivered at a volume just below the threshold of pain, he is one of the most effective pitch men ever – so effective, in fact, that despite being deceased now for many months, his commercials are still in saturation rotation. Why? Because TV is more like an open field than a city park. You shout “Bread, bread, bread!”, fling whole slices on the ground, and walk away. Then the birds come from far and wide to eat it. And at the other extreme is print media, which is more like a noisy street corner, where arresting graphics and bold text are a kind of shouting that works best, like flinging the bread up onto a ledge where the pigeons sit waiting above the noise.

But, I would say that marketing through social media is more like a trip to a petting zoo than to a park. In a calm, intimate, close-up interchange, the animals get fed *and* petted. But, who really benefits most from the petting? I think it is like a marketing poll or survey. The animals may tolerate it or even sometimes enjoy it, but it is the reason the people are there. It is a petting zoo, not a feeding zoo, after all. Furthermore, the repeat visitor bringing carrots and apples will likely get a better response than a stranger with a handful of kibble or bag of stale bread.

Tim, it is good to hear from you again. I enjoy your analogy of the “petting zoo.” Great point!

Thanks so much for your contribution!

I loved this article and the analogy! It is a lot like nurture marketing. It’s all about building relationships. Most people do business with the people they know, like, and trust. It takes time to get to know someone, develop a rapport, earn their trust, and build a relationship. If you chase them, push them, and desperately try to sell them on your product or service, they instinctively back off and you push them away from you. Nurture marketing attracts them to you. Much more powerful, yet calm and relaxed approach. Beautiful job, Mike!

I love the bird analogy. It totally makes sense both from a sales perspective and getting people to trust you, and also from a blogging and social networking angle.

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