Posted by: Mike Clough

Business Is Women’s Work

Women In BusinessMy topic today is deliberately provocative. Although I am fully aware that I am sticking my hand in the proverbial hornet’s nest of the age old battle between the sexes, I can’t help myself. I am provocative by nature. My justification for taking this risk is that May 23-29 is National Small Business Week and I wanted to honor the occasion by shining a spotlight on a particular group of people who have made significant contributions to American business.

Although women have only been recognized as a valuable business resource in the last fifty years or so, they have played a major role in helping America become a world leader in industry and innovation. There are 10 million women-owned businesses in the US today, employing over 13 million people and generating nearly $2 trillion in annual sales.

I want to start by acknowledging the contributions of a woman who has helped make this blog worth reading. Susan Fronk has been my editor since 2006 and yet, like so many other women whose contributions have gone unnoticed, she has played an important role in helping me achieve my business objectives.

Although some women may not receive the recognition they deserve for their contributions to business, it used to be a lot worse. When I grew up (shortly after they invented the wheel), most business executives were men. Setting aside such notable exceptions as Rosie the Riveter (an icon for American women who worked in factories during World War II), secretaries, reporters, and entertainers, many Men thought women should stick to “women’s work”, which included cooking, cleaning, laundry and child care. So, when women began getting jobs that previously had been reserved for men, the male workforce simply was not prepared. Men who refused to adapt were in really deep yogurt when feminism and the “Women’s liberation movement” took off because that’s when the “fur began to fly” so to speak.

When women were first hired as sales people into one of the companies where I held a senior management position, I noticed they were not particularly feminine. As time went on, men’s attitudes changed because women proved they could do “men’s work” just as well, if not better, than men.

As a manager, entrepreneur, and small business owner, I believe that a good employee is worth their weight in gold. In fact, I am what you might call a connoisseur of talent. It is my belief that if we want to put people back to work and regain our former leadership position in the world economy, we need every man and woman with an entrepreneurial dream to go for it.

Just in case you’re wondering, I do think there are differences between men and women when it comes to business. I will not presume to know whether or not those differences are socially programmed or genetically hardwired. What I do know is that gender differences do exist and we need both genders to succeed in business.

This will probably not surprise many male readers, but, women’s brains are different than ours. And, while there is plenty of research to back up my assertions about the differences between men and women, I did not intend this blog article to be read as a white paper. However, I welcome and encourage your comments and any research you may offer to support my assertions as well as your own.

The brain physiology of women causes them to use more parts of their brain when they think, especially the part that governs verbal reasoning. A larger deep limbic system in their brain causes them to react more emotionally to situations than men. The combination of stronger verbal reasoning and lower levels of testosterone causes them to be more apt to use communication to resolve conflicts. Women tend to be better at long range planning. Behaviorally, women are apt to do more research, rely more in feelings, put things in context, and demonstrate more empathy.

The brain physiology of men causes them to be more linear in their thinking. Due to higher levels of testosterone and more intense adrenaline reactions, men are more apt to react physically and aggressively to conflict. Due to a smaller limbic area in their brain, men do not tend to react as emotionally to situations as women. Whether it is biological or sociological, men tend to be more overtly aggressive in competitive situations. Behaviorally, men are more analytical, detail oriented, and focused on rules. Men tend to lean towards a bias for action and execution. They tend to be better at short-term planning.

So what does all this mean? What is doesn’t mean is that one sex is inherently superior to the other when it comes to business. And, it certainly doesn’t mean that all men and women fit the natural tendencies as described above.

What are your thoughts about men and women in business? What, if any differences exist between men and women in business? What impact do those differences have on a business?

At one time, entrepreneurship was almost exclusively a male endeavor. However, many of today’s most notable entrepreneurs are women. Regrettably, I do not have room to list more than a few.

A daughter of slaves, Madame C.J. Walker, became the first female African-American Millionaire. Through hard work, honest business dealings and quality products, she built a thriving beauty products business in the early 20th century, eventually employing over 3,000 people.

Mary Kay Ash, founder of Mary Kay Cosmetics, created a business that enabled half a million other women go into business for themselves. Lifetime Television named her the Most Outstanding Woman in Business in the 20th Century.

Debbi Fields was a 20 year old housewife with no business experience. With only a dream and a cookie recipe, she launched an international business with over 600 stores.

By 19, Oprah Winfrey was the first African-American woman and the youngest TV news anchor. She founded Harpo, Inc. (Oprah spelled backwards) which employs 250 people in television and film production, magazine publishing, and online media. Oprah also co-founded Oxygen Media, which operates the Oxygen Network, a cable network for women reaching more than 54 million viewers.

Founder of The Body Shop, Anita Roddick launched a retail business that purchases outstanding natural ingredients for cosmetics and helps disadvantaged communities generate income.

Those of you who read my blog regularly know that I believe America runs on small business. Although the businesses these women built are now large, they all started out small. And, America is better off because 10 million women followed their dreams and stuck to women’s work, which is business.

If you would like to contact me, you can do so by visiting my LinkedIn page or emailing me at mike.clough@bestbizpractices.org.

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Responses

Mike

I loved this article and easily recognize the path as one that I, along with many of my women colleagues, traveled. Although there are women who have succeeded in what has traditionally been viewed as a man’s world (industries such as hi-tech, communications, manufacturing, etc) it’s interesting to note how successful women have focused more on “softer” industries (cosmetics, fashion, entertainment, consulting, human resources, education, health care, etc.). The reason is probably that the barriers to entry were lower and perhaps their particular skills were better suited to these areas. Although stereotypes are being eliminated, women still have a very small representation in the ranks of top management across a broad swath of industries, companies, and boards. Hopefully, with time and collegial support, our daughters and grand daughters will be the beneficiaries of more enlightened thinking.

Thank you for sharing this article.

Mary Rosenbaum
http://www.yourcareerbydesign.com

Hello Mike,

I enjoyed this article/posting, though I agree with some aspects in that women can do an equally good job as men in producing results in business and yes men and women go about procuring those results in different manners, I disagree in that the overall results are that men are less emotional.

Even if men do have a smaller limbic area in their brain, I personally consider an aggressive reaction to conflict to be emotionally driven. I think men and women are equally emotional, but it’s just different definitions of what constitutes “emotional” as well as different triggers that cause women to react emotionally versus men. What might deeply upset a man, might in general, not cause such an emotional reaction in women. And vise versa.

It could be argued that countless of needless wars have been caused by overly emotional testosterone based reactions in men. So, though we can agree on the science, it might be harder to agree on the verbiage and definitions of the results of the research.

In either case this is definitely an interesting article and I’m glad you posted it.

Best,
Sarah

Sarah, I am serial entrepreneur and executive not a scientist. Your point is logical but in my experience (I prefer not to mention the years – I can’t count that high) I have only once had a man cry in my office and the times this has happened with women have been countless. In the case of the man, I was firing him for blatantly disregarding my warning not to do something that was against company policy and cause for immediate termination. Usually, when it was with women, it was over what I would consider trivial things, like having a bad day or how another employee treated them.

Which brings me to another issue as a man interfacing with women in the work place. I seldom had problems with knowing how to deal with men. I would usually put my hand on their shoulder and say something like “Isn’t this really a small thing when compared to the big picture?” However, when women cried, I never really knew (and still don’t) how best to deal with it. On one hand, I don’t want to seem cold and uncaring, but I have been very reluctant to touch or be personal for fear that my intentions will be taken wrong. I wonder how you women readers feel about this and the advice you would offer. I suspect you are in a similar position in dealing with male subordinates. What say you?

I could totally understand your reluctance to be overly exuberant toward these crying women considering perhaps how certain cases in the media have shown evidence of a simple gesture spiraling out of control in terms of career and political implications. I’m not in a position to give professional advice but I can give ideas.

Honestly, I don’t have male subordinates, only women, as I run a woman’s based non-profit and then part time in retail which is also all women. Working with men could even be a refreshing change. Just because.

Though, I honestly don’t consider it professional these women would nearly literally run crying to you. Because unless you really are a good friend of theirs, what are you supposed to do? Maybe women are trained for men to make things better in general. I’m not sure of that one. Maybe there is some sort of overly simplified mentality of “you’re bigger and stronger, make everything better.” I really don’t know, for sure.

I wouldn’t think a hand on a should for a woman could easily be misconstrued. Or better yet, just have tissues handy to hand over and then you can nod in an overly agreeable fashion to whatever the trouble is. That way you remain sympathetic but with space?

Your story reminds me of when I worked retail and I honestly considered my manager to be one of the best women leaders I’ve known. I think retail is an undervalued profession, in terms of what it may teach. In either case, I remember one day she burst into tears and was saying that she’s only just one person. She felt overwhelmed, she was single and sometimes it gets lonely and hard being in charge with no one to talk to. Yet, the fact she cried made her no less of a leader to us. She was quite smart, made mature and protective decisions toward her employees, and ran the business very effectively. She cried before the store opened. For no more than a minute or two. Then she finished with her work and the day began. Yet, that was an all women environment and the rules are completely different. You can cry in front of others, but you don’t cry to anyone specific, because who would you expect to rescue you?

Perhaps women cry more easily to express emotion at large in a way that doesn’t relate to productivity. Or it could even help with productivity as the emotions are released and not vented in other manners. I think crying in the workplace can be appropriate depending on how it’s done.

BRAVO to you Mike for publicly recognizing and describing the differences between men and women :) Wow what a topic to get into heated discussions about!

To summarize some of your difference descriptions, I would say that women, in general, are more able to multi-task than men, again – in general. There are exceptions to every rule right? From a non-business perspective, this means that women – mommies in particular – can juggle feeding their child, talking on the phone, straightening up the kitchen, talking to their spouses, etc. all at the same time LOL. No comment about men in similar situations

From a business perspective I can tell you from personal experience that it IS definitely different for a woman than for a man. I can understand your reluctance to putting your hand on a crying woman’s shoulder and not because there is anything wrong with it, but because society today has become a bit screwy – sorry to be blunt. Men have to be careful to NOT be seen as doing anything that could even in the slightest way be considered sexual harassment. It is a double-edged sword in that men can be accused when they have done nothing wrong and were not in any way inappropriate, but at the same time, women can be treated inappropriately when they have done nothing to invite it.

As far as emotions in the workplace, women are emotional – period. There is no getting away from it. However, it doesn’t mean we can’t control ourselves in a business environment. Sarah’s description of her boss in retail clearly proves this point.

In general, I see reacting aggressively as the difference between reacting and responding. Reacting is usually an emotional response based on impulse – similar to how Sarah says that both men and women are equally emotional – just that they express it differently. I shared a blog about this topic at: http://blog.newhorizons123.com/are-you-a-responder-or-a-reactor/.

Mike this is such a provocative topic – I could go on and on and on……… but I won’t. Thanks so much for posting it

I loved your article Mike! Regarding the emotional aspect/differences between men and women I’m going to have to agree with Sarah Bahl, that both men and women respond emotionally, but in different ways, and possibly at different times.

I recall a coaching video that summed it up for me: Video 1: A manager at his desk who summons an employee. He provide the employee with constructive feedback and timelines to improve, etc. The employee was very pleasant and appeared to have no problem with what she was hearing.

The coaches in our class discussed what they observed, body language, etc…and came to a fairly large consensus that all was well in boss/coaches land. Well, the joke was on all of us as we were shown Video 2: The REAL DEAL. Same scenario, but this time we could ‘hear’ the employee’s thoughts. It was quite eye-opening and brain alterning for many of us. What you see is not necessarily what you truly get.

That is what I believe is the different with men and women. I believe women make it easier for what to interpret how they feel/believe and think about things. It’s essentially a ‘gift’ you are provided. I believe they are more naturally ‘transparent’, if you will. I believe men are not as transparent, especially in front of other men of authority.

I have seen this for over 20 years in industry. Incredible actors in the making (smile).

I also believe men translate information differently than women, as studies show, right?

So, when you bring in a guy to meet with you, and tell him he stinks at x/y and z, this typically does not offend him or translate to him as a failure of his manhood. It’s easier to just say-what’cha want me to do. Women, on the other hand, need detail, may look forward to fix it, but also may take what you’ve said very personally, and they are (as mentioned above) thinking with various parts of their brain. Retrospectfully, I believe, and with other considerations. Maybe like this: So, why am I just finding this out? Did he not remember that he asked me to do this? Am I being called in for x/y/z personality issues and perceptions when Billy who has the same job as I do has a terrible attitude but is managed as ‘that’s just Billy’?

Shew–that felt good to get off my chest (smile).

Ok, I’m back (see the transparency?–ha! ha!)

Mike, I simply believe this: coaching, or managing someone is an incredible gift. Use it well. Be consistent in your practice, but remember people -women or men-are indeed different. So, if you’ve brought someone to tears…consider some thing you may or may not have done to be accountable for soliciting that reaction. The man may also be crying, but it might be more on the inside. Who knows. The psychology of managing people is so crucial.

Making a bold turn in this area of conversation, I have some concerns about women in leadership. I have seen the best women in leadership, but also some of the worse. The ‘worst’ concerns me because of the impact they make on paving the way for other women leaders. Tragic, but true.

This is a great post. I recently read an article in the Wall Street Journal about what is holding women back. The stats speak for themselves. Since 2008 women have started 3x more businesses than men. The bottom line was women need to set greater goals and create powerful networks of women.

Dear Rosalie,

I more than agree with you. If you have a moment, do you mind posting that article, or at least it’s title, on this blog?

Also, last December I created a non-profit with that mission in mind. “to set greater goals and create powerful networks of women,” in the sense that there is power in numbers and women must do more to protect each other. Though obviously there is also competition among women, I don’t think women network among each other strongly enough.

Below is our website.

http://www.awomansbridge.org

“What natural strengths do women bring to work? What natural strengths do men bring to work? How can a small business leverage these differences?”

Well, it would be possible to write an article if not a book on the topic. To make it short, I’ll just express the first things that occurs to me regarding the special skills women – mothers of young children – do bring to work:

- Time Management
- Prioritizing
- Multi-Tasking
- A lot of patience together with a fast and effective reaction/action when needed

I am an MBA graduate and a mother of a 5-month baby daughter and I should say that the motherhood can teach you all the above mentioned skills much better than any Business Training.

This is one of the reasons why the employers should welcome working mothers in spite of some specific conditions to working with them, such as flexible hours or part-time or possibility to partly work from home or to finish earlier.

I think that women handle more tasks at the same time in a better way than many men, although there are examples of cases where it is the opposite.

Then I find that men often have stronger logical thinking and are more competitive than women, although there are also examples where it is the opposite.

The important thing, in my mind, in small businesses is to mix both gender and age/experience on the employees to leverage the differences.

This topic and discussion is very interesting. The thought that struck me was that women can react in anger by crying, so thinking in terms of dealing with anger emotion rather than, well, emotion emotion, might help to work with women more effectively. Thanks to the author and the responders for keeping this at a very logical level.

I’m impressed! You’ve managed the almost impossible.

Tommy,

Thank you for the positive feedback. Would you mind elaborating?

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